Why Did I Receive a Text (SMS) Message?

Joe makes every effort to keep your account secured. As an additional security measure, the text (SMS) message received is used to verify your identity. You may receive this message due to one of the following:

• Creating an account;
• Login attempts (See below);
• Profile Updates;
• Requesting a withdrawal or
• Claiming or redeeming a bonus.

Should you skip the verification process, you’ll receive a notification on your Dashboard, and withdrawal of any winnings or Profile updates will be restricted until validation is completed. 

2-Factor Authentication upon Login

Joe’s committed to ensuring our player's account security. We’ve integrated a 2-Factor Authentication (2FA) feature which, if our system detects any suspicious login activity, will trigger a code to be sent to your phone via SMS (text) message.

Note: Your login attempt must be completed with the 2-Factor Authentication SMS code to access your account when prompted; however, this security alert may not occur on every attempt.

Important Reminders

• Review your mobile phone number on your account is correct and validated;
• Our text message will contain a unique, one-time use, code that you’ll enter onsite into the field provided;
• You’re allotted a maximum of 3 attempts to resend and enter the code correctly;
• If you do not receive a code as suggested when you attempt to login, you’ll need to contact Customer Service for further assistance.